Customer Experience and Analytics

Competitive advantage comes from delivering innovative customer experiences, but that requires deep insight and the capabilities to analyse and act rapidly upon the value that insight brings. We can help you find and use the ‘voice of the customer’, lead a new level of customer engagement, accelerate and enhance business outcomes and build customer focused organisations.

Our Areas of Expertise

Our practice addresses Customer Experience and Analytics, with specialist teams in both areas that will work as an extension of your own business to deliver innovative, best-in-class customer experiences and business optimisation, with a focus on:

 

  • Operational and Workforce Analytics
  • Customer Analytics
  • Analytics Transformation
  • Customer Service
  • Digital Experience Design Service
  • Sales and eCommerce
  • Marketing Transformation

 

Why Capgemini?

Our dual emphasis on customer experience and analytics allows us to help you translate client focus into competitive advantage. We excel in applying data analytics to develop the insights that enable us to describe, predict and improve our clients’ performance, achieving the right outcomes for your customers and your business.