Capgemini Consulting report reveals what it takes to join the “digital masters”

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Just 7 per cent of organisations have allied digital technology capabilities with the ability to quickly self-organise and forge partnerships to drive digital initiatives

Paris, 10 December 2015 – A report titled “Organising for Digital: Why Digital Dexterity Matters” by Capgemini Consulting, the global strategy and transformation consulting organisation of the Capgemini Group, conducted in collaboration with MIT Centre for Digital Business, reveals the existence of a new ‘digital masters’ that have supplemented digital technology expertise with deep organisational transformation. The report found that the ‘digital masters’ were twice as likely than competitors to be reporting industry leading growth, profitability and customer satisfaction. The ‘digital masters’, just seven per cent of companies, display “digital dexterity” – the ability to rapidly change organisational design to realise more value from digital technologies – such as forging new partnerships or identifying and deploying internal expertise.

Didier Bonnet, Senior Vice President for Digital Transformation at ‎Capgemini Consulting, said: “The true leaders in digital are now much more than technologists. They’ve rethought their organisations, creating more fluid companies that can quickly detect new trends and assemble the right skills and resources to take advantage of them. Perhaps most significantly, they’ve recognised that strength in digital business comes from understanding that you can’t do it all yourself.”

The report, the latest in a series analysing the opportunities and challenges presented by digital transformation, is based on 31 interviews and a survey of 274 industry executives, representing 150 different enterprises across 28 countries. It uncovers five key attributes that set the most digitally dexterous organisations apart from others:

1.  Establishing partnerships – The digital mastersnot only understand the importance of outside expertise in digital initiatives but are able to quickly establish partnerships

2.  Identifying and deploying internal expertise – The ability to find and utilise the best, most relevant expertise regardless of where it resides within an organisation

3.  Response to customers’ individual needs and preferences – Have embraced digital as a tool to zero in on and respond to individual customers needs

4.  Detection of emerging trends – Have a finger on the pulse of the new technologies, business models and market changes being driven by digital

5.  Ability to self-organise quickly – Can quickly bring together its organisation around new digital initiatives or opportunities


Advanced Level of Digital Dexterity is a Key Advantage over Competition

N=135; Percentages indicate share of organisations/firms agreeing with each statement
Source: MIT Centre for Digital Business and Capgemini Consulting Analysis

It is more imperative than ever for an organisation to build Digital Dexterity – the hallmark of a Digital Organisation – but organisations are showing varying degrees of building this dexterity in to their design:

  • A small cadre (7%) of leading organisations exhibit a digital-first and dexterous mindset; they have digitised operations at company-scale, are able to quickly self-organise and create partnerships around new digital initiatives and hold significant experience and skills in digital technologies.
  • The majority of companies are embarked on a path towards digital capability and dexterity, with many (56%) ‘initiating’ and just starting the shift, while a significant number (21%) are ‘engaging’ and well underway with transition, with various digital capabilities in personalising customer experience, simplifying routine tasks and enabling collaboration within and beyond an organisation’s boundaries.

16% of organisations are ‘stalling’, without any significant digital capability and grappling with its possibilities, inflexible and unable to respond to emerging trends and customer needs.


How Firms are Progressing to Become Digital Organisations

Source: MIT Centre for Digital Business and Capgemini Consulting Analysis

How digitally dexterous is your organisation?  

The research outlines the key issues for organisations as they progress towards digital dexterity and provides a blueprint of the ideal digital organisation, including a guide encompassing the mindset, practices, talent, and data and tools required. It also provides a self assessment tool to evaluate the digital maturity of an organisation and understand how it ranks from beginner to accomplished performer.

For more information and a link to the complete paper please visit:

About Capgemini Consulting

Capgemini Consulting is the global strategy and transformation consulting organisation of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results. With the new digital economy creating significant disruptions and opportunities, our global team of over 3,600 talented individuals work with leading companies and governments to master Digital Transformation, drawing on our understanding of the digital economy and our leadership in business transformation and organisational change.

Find out more at: @CapgeminiConsul

About Capgemini

With 180,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.

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