Increasing pressure from challenger organisations offering an enhanced user experience, coupled with the unprecedented threat from cybercrime, is putting established customer relationships at risk. The companies that will succeed are those that understand their customers, design services to meet their needs and continue to innovate as those needs change.
Capgemini Consulting is working with financial technologists and leading banks to shape, transform and deliver a new customer experience. Our exceptional depth of experiences enables us to challenge convention to deliver the change our financial services clients need. Backed by our leading security technology and knowledge of emerging technologies, such as robotics, we have an unparalleled offering in today’s marketplace. This includes:
- Digital customer experience transformation
- Digital proposition development
- Service design
- Service resilience and continuity
- CRM strategy and systems integration
- Customer data management and analytics
- Data protection and programme security
- Cloud and DevOps security
- Identity and access management
Capgemini offers ground-breaking digital capabilities that have helped major corporations move towards Agile solution delivery and build their own DevOps capabilities. Underpinning the success of our client engagements is a commitment to understanding their needs and goals, a dedication to collaborating at all levels to embed and sustain change and a relentless curiosity for novel and radical new perspectives.