We are an experienced digital transformation partner for insurance clients who are working to provide a seamless, consistent customer journey across channels.
Key challengesOnce you have crafted your Insurance All-Channel Experience Strategy, you will need to deliver the business and technology transformation required to execute it. There are many prerequisites for doing so including:
- Business case for transformation
- Business requirements specification
- Target operating model (TOM) for the transformed business
- New technology architecture, with delivery roadmap
- Transformation programme plans
- Capgemini can work with you as your digital transformation partner, helping you to:
- Prepare for your digital transformation programme launch.
- Flesh out the details of the business and technology that need to be delivered by the programme, including the TOM and technology architecture.
- Put in place appropriate governance and the programme management office required to support it.
- Build/refine the business case for change.
- Run the programme to optimise delivery timescales, scope and cost.
- Prepare all those affected so that changes bed in successfully.
- Ensure that transformation delivers the expected benefits.