Gen Y and the Internet of Things (IoT) present a very compelling mix for insurers. Individually, and in combination, they will act as major disruptors to the traditional insurance business, affecting everything from risk assessments to customer interactions. The World Insurance Report 2016 from Capgemini and Efma focuses on emerging technologies and their impact on traditional insurance models.
Discover how emerging technology themes, enabled by IoT, are slowly transforming customer lives and allowing insurers to measure and control risks. To allow insurers to prepare for this new future, data management capabilities will need to be enhanced.
Featuring data from over 15,000 insurance customers globally, Capgemini’s exclusive Customer Experience Index (CEI) reveals Gen Y customers have very low positive experiences on digital channels. Addressing both life and non-life segments, the World Insurance Report 2016 covers 30 insurance markets
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