Operational Excellence and Performance Improvement

In an industry faced with demanding regulations, increasingly complex supply chains and the need to manage risk whilst continuing to deliver value to its customers and shareholders, building efficient operating models has never been more important.

Our Areas of Expertise

We focus on three critical areas:

Business Analysis and Requirements Definition
Translating what the business needs into specific requirements in a structured and complete way.

Business Operations and Process Redesign
A detailed, expert review and analysis of existing processes to identify inefficient operations.

Lean Six Sigma Transformation (BeLean)
Delivering sustainable behavioural change to achieve higher customer satisfaction, lower operating costs and increased staff engagement.

 

Why Capgemini?

We invest in understanding the process and technology needed to deliver the right business outcomes, enabling us to design a better way of working so that operational efficiency is improved and costs are reduced. We will typically generate an increase of up to 20% in operational efficiency (or capacity) during the lifetime of the project and leave an organisation in a position to continuously improve, generating as much as 5% in ongoing improvement year-on-year.