Balancing customer expectations and commercial reality
One of the biggest tests of agility for the consumer products and retail industries currently is last-mile delivery and associated services (e.g. returns). These services are now so pivotal to the customer experience that they are determining brand choices as never before. Achievements in getting products efficiently to the warehouse now need to be matched by equivalent improvements in getting goods to (and from) consumers.
To learn more, download the white paper which examines the latest innovation in last-mile services and explores how companies can harness the opportunities, and keep customers happy, without undermining their businesses.