Success in a competitive market requires the ability to innovate around the customer proposition, make bold decisions, try something new…and have the courage not to be right first time. This requires an organisation very different from traditional structures and, even for those that have adapted, new technologies are challenging the model further still.
Our retail consulting practice can help devise and implement a service model for the future, aligning your business with customers or employees, driving cost from the bottom line, improving operational flexibility or facing the ‘gig’ economy. We bring deep retail expertise, complemented by our global methodology and technology, to deliver:
- Strategic drivers and high level organisational capability mapping
- Operating model and organisational design and OD
- Alignment and prioritisation of the business and technology roadmap
- End-to-end retail process frameworks and mapping
- Change management and implementation
Our team comprises specialists from a variety of leading retailers, alongside operating model experts that understand the challenges specific to the retail environment. Our shop-floor experience enables us to assess the impact of any decisions, allowing us to guide you beyond the theory. This means we can help you end-to-end, from high level strategic design work and transformational roadmap definition through to implementing a new operating model for the business.