When you are a 140-year-old leader in an established industry, how do you keep your leading position?
For Michael Nilles, Chief Digital Officer of Schindler – a global provider of elevators and escalators with over 57,000 employees across 100 countries– the answer lies in digital technologies. “Digital transformation isn’t about a specific technology or even the entire IT stack. Rather, it’s about a game changing adaptation to your business model to stay at the forefront of your industry,” he says. Schindler – a company that moves a billion people daily – is continuously looking at technology innovations that will keep it at the forefront and is recognised as a pioneer. For instance, Schindler won the Digital Business Innovation
Award 2015 for its ‘Digital Toolcase’ – an application that is used by more than 20,000 Schindler front-line employees every day to access technical data, analyse errors or order parts. The company also won the MIT Sloan
CIO Leadership Award in 2015 and has been featured in Forbes’ Most Innovative Companies list multiple times in the last 5 years.
This new issue of our Digital Masters series looks into the secret of Schindler’s digital rise.